Last updated: 30/03/2020
The situation around the coronavirus outbreak is unprecedented and as a result, the long and short term impact to the global economy is developing daily.
What is clear though, to reduce the spread of the virus the reduction of in person visits and foot fall in small businesses has been restricted, causing disruption and impact to the lives and businesses of our customers.
The good news is international governments have acted decisively to mitigate this impact with unprecedented measures to protect businesses to ensure when this temporary situation is over that the economy is the best place to bounce back.
We founded Epos Now straight after the global crash in 2008/09 and our leaders saw the impact of the crisis first hand. We have always understood that recessions and downtrends can and do happen periodically and therefore, we have always had a robust business continuity plan to be able to weather a storm.
It is critical for us that we are here to support you through this difficult time, but in turn we need your support to ensure we stand strong together as although prepared, we must all appreciate this is a daily moving target.
As this situation develops and we assess the situation we are all learning, but we will do our very best to keep you informed and connect you to relevant and helpful information as it happens.
We are in this together and would welcome your suggestions, questions, views or success stories.
Over the last few months, we have been working with a finance partner on a new short term lending facility to help those customers who need immediate access to finance, use credit cards to bridge funding gaps or do not have two years audited financials.
We would advise our customers to first exhaust all the funding options available from the government first.
Although we had not planned to launch this until feature until April, we are launching this immediately to provide aid to some customers.
Here are some of the benefits:
We have received requests from customers asking us to pause or stop their software hosting fees if their businesses are forced to temporarily close.
Epos Now is in contact with the respective governments to gain a pass through grant to subsidise or waive software hosting fees for customers who are impacted by the COVID-19 virus.
If your business is forced to shut down, Epos Now will be seeking this government financial support to subsidise your software hosting fees for the duration your business is closed.
Please fill out the form below and we’ll be in touch with more information as this develops.
Notice: If you cancel a subscription or a direct debit with your bank without alerting us, this is likely to impact your account settings, setup and data should you choose to resubscribe later.
This will not be suitable for the majority of customers as back office access admin access will be restricted and our fees exclude any payments you make to third parties such as merchant services or integrated apps, which could also be affected.
It's important to remember that this situation is only temporary so here are a few items to ensure stay as productive as possible, to ensure your business stays in great shape.
The general demand for the takeaway industry has grown tenfold overnight due to social distancing measures.
Turning your hospitality business into a takeaway will ensure your business stays strong and is a great way to retain your staff and customers. The supermarkets and current vendors can't keep up with current demand and this is also great way to give back the community and help vulnerable and isolated people fed and healthy
You can even apply to Deliveroo through your Epos Now back office.
Learn more here: Becoming a takeaway
Our partner Paymentsense whom we share 5,000 customers with has also enabled our customers with a quick toolkit called ‘Bite Back’ to become a take-away business
With many governments across the world imposing restrictions on retailers that sell non-essential goods, we have put together a helpful guide on how to get your shop delivery ready with resources on how to start selling online.